Over the past few weeks (possibly months, time gets away on you....) I've noticed some real issues with my mobile phone which is on the 3 network. I used to love the service. I got cheap calls and very cheap data rates while around the city, and when I went to the country it just roamed onto Telstra's network - which undoubtedly has the best coverage in the country. It was a great deal as far I was concerned.
Recently though, I've noticed that my phone not getting any coverage whilst in the country any more. The first couple of times this happened I just put it down to something glitchy going on with the network. But three trips to the country without any reception made me start digging a little deeper.
I took a look at 3's mobile coverage map and noticed that it's looking much sparser than previous versions. Especially Telstra's, which they used to roam to when I signed my contract with 3. Ugh, seems like I'm starting to personally see the first effect of the 3/Vodafone "merger". Abysmal support for anywhere outside of major cities, a massive degradation on their prior service. Yay 3.
Needless to say I've taken it up with 3. I'm sure there's nothing they can do to improve their service, but I do expect them to unlock my phone and release me from any early exit contract fees as they're no longer providing the service I signed up for. Thankfully Telstra pricing has become far more competitive in the year or so since I signed my 3 contract.
I personally find it highly immoral that they've made this change without even notifying me. People rely upon their phones for emergency contact - what they've done is not just an annoyance, it's a safety issue.
Hopefully I hear back from 3 quickly and don't need to take it up with the telecommunications industry ombudsman.
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